Shipping Policy

01 Where we ship

We ship nationwide across the Philippines from our Philippines store, and to more than 30 countries from our International store. The store you are viewing sets both the currency you are charged in and the delivery options available to you.

A small number of destinations are excluded because the compounds cannot lawfully be imported there. If your country is one of them, checkout will say so rather than take your money and fail at the border.

02 Dispatch time

Orders placed and paid before 2:00 PM on a business day are packed and handed to the courier the same day. Orders after that cut-off, or on a weekend or public holiday, go out on the next business day.

You will get a dispatch email with a tracking number when the parcel leaves us. Until that email arrives, the order has not shipped, whatever the courier's system may show.

03 Philippines delivery

Rates are calculated by delivery zone at checkout, from the address you enter — there is no single flat fee, because a Metro Manila drop and a Mindanao provincial drop do not cost the same to move.

Metro Manila

Same-day or next-day delivery.

Region 3 & Region 4A

Same-day or next-day delivery.

Rest of Luzon

2–3 business days.

Visayas & Mindanao

2–4 business days.

Island and remote areas

Add 1–3 business days; some barangays are served on a fixed weekly schedule by the courier.

Cash on Delivery is available nationwide. The courier collects the full order value at handover — have it ready, as most riders cannot make change for large notes.

04 International delivery

International orders ship by tracked, insured courier and typically arrive in 7–14 business days. Transit time depends far more on your country's customs processing than on the flight, which is why the range is as wide as it is.

Rates are calculated at checkout by destination and parcel weight. Cold-chain packaging is available for temperature-sensitive peptides and is applied automatically where the compound requires it.

05 Packaging and cold chain

Every parcel ships in plain, unmarked outer packaging. There is no branding, no product name and nothing on the outside that indicates what is inside.

Lyophilised vials are packed with an insulating liner and, where the compound calls for it, a phase-change coolant. Freeze-dried peptides are stable at ambient temperature for the length of a normal transit, so a parcel that arrives warm is not a spoiled parcel — the cold chain is a margin of safety, not a survival requirement.

06 Customs, duties and import responsibility

For international orders you are the importer of record. Duties, taxes and clearance fees are set by your country, are payable by you, and are not included in the price or the shipping rate.

Confirming that these compounds may lawfully be imported where you live is your responsibility. We cannot advise on the law in your jurisdiction, and we cannot refund a parcel seized or destroyed by customs where import was not permitted.

07 Tracking and failed deliveries

Tracking updates come from the courier and can lag a day behind reality, particularly over weekends and during customs clearance. A number that has not moved for 24 hours is usually still in motion.

Couriers make up to three delivery attempts. If all three fail, or if the address turns out to be undeliverable, the parcel returns to us. We will re-ship it once you confirm a working address; the second leg of freight is chargeable, since the first was already spent.

An address entered incorrectly at checkout cannot be corrected once the label is printed. Tell us before dispatch and we will fix it at no cost.

08 Damaged, missing or incorrect orders

Inspect your parcel when it arrives. If anything is broken, missing or not what you ordered, email us within 48 hours of delivery with your order number and photographs of the outer packaging, the inner packaging and the vials as you found them.

We replace or refund confirmed damage, shortfalls and picking errors, and we cover the freight on the replacement. Reports made after 48 hours are harder to resolve, because the courier's own claim window will have closed.

If tracking shows a parcel delivered that you did not receive, tell us within 7 days and we will open a trace with the courier. Traces take up to 14 business days to conclude, after which we refund or re-ship unresolved cases.

09 Returns and refunds

Unopened vials with an intact seal may be returned within 7 days of delivery, in their original packaging. Return freight is yours unless the return is the result of our error.

A vial whose seal has been broken cannot be returned. Once opened it cannot be re-released against its batch record, and we will not put a product back into stock that we cannot certify.

Approved refunds go back to the original payment method within 7–10 business days of us receiving the return. COD orders are refunded by bank or GCash transfer to the account holder named on the order.

Nothing in this policy limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394).

10 Getting hold of us

Email info@vaultpeptide.com with your order number in the subject line and you will reach the right person fastest. Support runs Monday to Friday 9:00–18:00 and weekends 10:00–16:00, Philippine time.