Questions we get the most

Each order ships as a sealed, lyophilised (freeze-dried) vial at the stated milligram weight, packed cold-chain with a batch-specific Certificate of Analysis. Bacteriostatic water and reconstitution supplies are not included.

You can browse the full catalogue as a guest, but an account is required at checkout. It is how we attach your Certificate of Analysis, order history and tracking to something you can return to later.

No. Everything we sell is supplied strictly for laboratory and in-vitro research. Our products are not medicines, are not for human or veterinary consumption, and we make no claim of therapeutic benefit. Placing an order confirms you are a qualified researcher operating within your local regulations.

Contact us as soon as possible. If the parcel has not yet been handed to the courier we can usually amend or cancel it. Once it is in transit we have to wait for the delivery attempt to resolve before anything can change.

Yes. Every batch is tested by accredited third-party laboratories using HPLC and LC-MS before release, and the results are documented on that batch's Certificate of Analysis.

Every order ships with its batch-specific Certificate of Analysis. You can also request the certificate for any batch number from our support team — see the verification page for details.

It is the HPLC area-normalised purity of the batch: the proportion of the total peak area attributable to the target peptide. LC-MS is run alongside it to confirm the molecular mass matches the expected sequence, because a high purity figure means little if the compound itself is the wrong one.

Send us the batch number, the laboratory's report and its case reference. We will compare it against our retained sample for that lot. Results from anonymous or forum-operated testing services cannot be assessed, because there is no way to confirm which sample was analysed.

Store lyophilized vials at -20°C for long-term storage, or refrigerated at 2–8°C for short-term use. Once reconstituted, keep refrigerated and use within the recommended window.

Almost certainly not. Lyophilised peptides are stable at ambient temperature for the length of a normal transit; the cold chain is a precaution, not a requirement for survival. If a parcel is delayed well beyond its window, send us the tracking history and we will look at it.

There is no single correct volume — it sets the concentration, and therefore how precisely small amounts can be measured. Our reconstitution calculator works out concentration, draw volume and syringe units for any combination of vial strength and diluent volume.

A few milligrams of lyophilised peptide occupies very little volume, and some of it can sit as a thin film on the vial wall rather than as a visible pellet. Vials are filled by weight and verified against the batch record, not by eye.

We ship nationwide across the Philippines (same-day in Metro Manila, 2–4 days provincial) and internationally to 30+ countries via tracked, cold-chain courier in 7–14 business days.

Yes. Parcels ship in unmarked outer packaging with no branding, product names or indication of contents. The commercial invoice carries only the information the courier legally requires.

The recipient. Duties, taxes and clearance charges are set by the destination country and are not included in the price or the shipping rate. We cannot predict them or reimburse them.

Philippines orders can pay by GCash, Visa or Mastercard, or by Cash on Delivery. International orders are card only. Card details are handled entirely by the payment processor — we never see or store a card number.

Unopened, undamaged vials with an intact seal can be returned within 7 days of delivery. Once a seal is broken the vial cannot re-enter stock and is not returnable. If an order arrives damaged, incorrect or incomplete, tell us within 48 hours with photographs and we will replace or refund it.